As soon as we receive your complaint we will contact you to confirm that we're looking into the issues you raised and when you can expect to hear back from us.
At that time, we'll also give you a case reference number to quote, so we can always find your information quickly when you contact us.
Your complaint will be assigned to a case owner who will keep you regularly updated about what is happening. If it looks like our investigation will take more than 10 working days, we'll provide you with an update and an explanation of why there is a delay.
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