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​Matters That Fall Outside IPSA's Complaints Procedure

If your complaint falls within any of the areas below, please read further guidance under the relevant section to see how you should submit your complaint. Unfortunately complaints that fall under this section are outside of IPSA’s remit.

If you are unsure about anything please contact our information helpline on 020 7811 6400 and we will be happy to answer any questions you may have.

·        1.  C​omplaints that an MP has been paid something in breach of the rules

Com Complaints that an MP has claimed, and been paid by IPSA, something to which they were not entitled under the Scheme are handled by the Compliance Officer, who is independent of IPSA.

        For more information on the Compliance Officer, including details on how to lodge a complaint, please refer to the Compliance Officer’s website: http://www.parliamentarycompliance.org.uk

·         2. The MPs’ Scheme of Business Costs and Expenses

Comments and complaints about the rules set out in the MPs’ Scheme of Business Costs and Expenses (the Scheme) will be considered as part of our regular review process. IPSA reviews the Scheme usually on an annual basis and, as part of that process, conducts a public consultation to seek views on any changes to the rules. More information on this consultation process can be found on our website at: http://parliamentarystandards.org.uk/transparency/Pages/Consultations.aspx.

·        3.  Freedom of Information Requests

        The Secretary of State for Constitutional Affairs' Code of Practice on the discharge of public authorities' functions under Part I of the Freedom of Information Act (FOIA) 2000 requires public authorities to have a procedure in place for dealing with complaints regarding requests made under the FOIA.

Any written reply from the applicant expressing dissatisfaction with IPSA’s response to a request for information will not be treated as a complaint under this policy, nor should any written communication from a person who considers that the authority is not complying with its publication scheme. Such expressions of dissatisfaction will be dealt with under the FOI Internal Review procedure, a copy of which can be found at the ​following address:  http://parliamentarystandards.org.uk/transparency/Pages/Freedom%20of%20information-requests-and-Responses.aspx​